Responsabilidades y derechos del paciente
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Children’s Health℠ asegura a cada paciente el derecho de recibir atención en forma considerada, respetuosa, digna y reconfortante. Como padre, tutor o representante autorizado de un paciente en el hospital Children’s Health, usted tiene el derecho de recibir información acerca de sus derechos y de las politicas del hospital relacionadas con dichos derechos.
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Si usted o su familia creen que no se respetaron sus derechos, usted tiene el derecho de presentar un reclamo y recibir una respuesta del Comité para la Solución de Reclamos de Children’s Health o presentar un reclamo ante una de las agencias mencionadas abajo.
Si siente que Children’s Health no le está prestando atención o no ha resuelto su problema, puede acudir a The Joint Commission:
The Joint Commission Office of Quality and Patient SafetyPatient safety concerns can be reported to The Joint Commission:
By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern.
At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
Comuníquese por fax al 630-792-5636.
Comuníquese por correo postal: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
Health Facility Compliance Group(MC 1979)Texas Department of State Health ServicesP.O. Box 149347Austin, Texas 78714hfc.complaints@dshs.state.tx.us1-888-973-0022 Complaint Hotline1-512-834-6653 Fax
